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Resort FAQ's

Six Flags Great Escape Lodge & Indoor Water Park FAQs

Lodge FAQs
Water Park FAQs

Lodge FAQs

Is a credit card required at check in even if my suite has been pre-paid?

A credit card is required at check in to cover incidental charges that may be incurred during your stay. At check in, your credit card will be authorized to cover the cost of additional nights and $50.00 per night for incidentals.

As a guest of the Lodge do we get a discount at the The Great Escape theme park?

Tickets to The Great Escape & Splashwater Kingdom are included with your stay at the Lodge. Tickets to The Great Escape & Splashwater Kingdom are valid for use during your visit to the Lodge.  Click here for more details – FREE Theme Park Tickets.

What is covered in the resort fee?

The resort fee is a daily fee to cover the costs associated with providing the highest level of amenities for our guests. Included in this fee are: water park access during your stay, wireless internet access, complimentary parking, in room coffee, complimentary fitness center facilities, complimentary life jacket use in the water park, complimentary towel service in the water park, bell service, daily activities and character appearances.

Is kosher food available at the Lodge?

We do not offer kosher food at the Lodge.  However, we are located in very close proximity to a number of grocery stores which do carry a selection of kosher food offerings.  Both Price Chopper and Hannaford supermarkets are located within about a 10 minute drive.

What are our dining options at the Lodge?

There are three dining options – Birch Bark Grill (located in the water park), Tall Tales Tavern (pub style restaurant located on the Lobby level),and Johnny Rockets which serves breakfast, lunch and dinner. Located in Johnny Rockets is a Sports Lounge that has more than 20 Flat Panel TV’s to enjoy all the best sporting events.

Does the Lodge have quiet hours?

Quiet hours are between 11PM and 7AM, but we ask that all guests are courteous to other guests during their stay.

What if the Credit Card holder is not checking in?

If the Credit Card holder is not checking in to the Lodge, a credit card authorization form is required.  Click here to download and fill out for check-in – Authorization Form.

Does the Lodge accept Debit Cards?

The Lodge does accept Debit Cards, and an authorization will be held against your card. Even though the authorization is released at check out, it may take your bank up to 10 business days to release the hold.

Cooking Policy?

Hotplates, Grills, toasters or any other cooking device with a heating element are not allowed in our hotel. Each guest suite offers a mini refrigerator and microwave oven.

Season Pass Holders?

As a Season Pass Holder, you will receive a discount on your overnight accommodations at our Lake George resort off of our regular rates. This discount does not apply to any packages or promotional rates.

Cancellation Policy?

We charge one night’s room and tax as an advance deposit. If you choose a special package, the full package could be asked as the deposit. All reservations will require a 7-day prior cancellation to receive a refund of your one night deposit minus a $25.00 cancellation fee.

What is the Resort’s Pet Policy?

We do not allow pets at the Lodge. However, seeing eye dogs are allowed, please provide advance notice.

Are there smoking rooms at the Lodge?

All areas of the Lodge are non smoking including the non smoking Suites. If any smoking does occur, there is a $250 smoking fine that will be applied to your suite.

How do I get in touch with a guest of the Lodge?

Please call 518-824-6060 to get in touch with a guest that is staying at the Lodge.

What is the difference between Adjoining and Connecting Suites?

Adjoining means next door to each other or as close as possible. Connecting means there is a door between the two rooms.

What are Extra Person Charges?

Each room rate is based on certain occupancy, and if you have extra people past the occupancy, there will be an additional fees per extra person/ per night along with the additional charges associated with our packages.  For example, a traditional suite is based on occupancy of four people, but it will sleep a maximum six people. The 5th and 6th person would be an additional fee per person/per-night.

What Are the Operating Hours At The Great Escape & Splashwater Kingdom?

Click here for the theme park’s operating days and hours.

How old do you have to be to check in/reserve a suite?

Guests must be at least 18 years of age to reserve and check in to a suite. The guest in which the suite is booked under must be present at time of check in.

What time is Check In/Check out?

Check in for your suite begins at 4 p.m., Check out is before 11 a.m.

Water Park FAQs

Are towels provided for use in the indoor water park?

The Lodge provides complimentary towels for use in White Water Bay, the indoor water park. Towels must be returned to the water park attendant after use.

Do I have to accompany my children into the water park?

Yes. All children under the age of 13 must be accompanied by an adult. Everyone who enters the water park must purchase a day ticket.

Do children need to have a swim suit on even if they are in diapers?

All guests at White Water Bay are required to wear a swimsuit; however, if the guest is diaper dependent, a swim diaper AND the plastic “reusable” swim diaper/cover up are also required underneath the swimsuit.

Where can I get a bathing suit if I forgot mine?

Swimsuits are sold at both of the Lodge’s gift shops. Gitchee Goomee Gift Shop has everything that you would need for a day in the water – bathing suits, flip flops, suntan lotion and more. Northwood Traders has the perfect souvenirs to bring home with you – T-Shirts, key rings, and a wide variety of  items. Denim shorts or pants are not allowed to be worn on any attraction or pool in White Water Bay.

Cast Policy

Waterproof casts are only allowed in Tak-It-Eesi Creek, Lott-A-Watta Bay, Soakum Springs, Tip-A-Kanu Beach (pool area only) and Tall Timbers Treehouse (structure area only).

What activities are available to kids?

The Six Flags Great Escape Lodge Kids’ Klub offers various crafts and activities daily. Please make sure to pick up an activity schedule on day of arrival. There is also Starlight Arcade located off the lobby. The arcade offers different games for all ages.

Are children required to wear life vests?

It is recommended that children 48″ and under and weak swimmers wear a life vest while in the water park. Parents should keep their children within arms length at all times while in the water park. Guests may bring in their own life vests for use in the park, provided it is US Coast Guard approved. All inflatables including Floaties/Swimmies/Water Wings, kickboards and inflatable tubes are not allowed.

Are water shoes required in the water park?

Water shoes are not required, but shoes are required in other areas of the hotel.

What are the policies on outside food & beverage in White Water Bay?

There is no outside food or beverage (including coolers) allowed in White Water Bay. If guests want to eat outside food or beverage they may do so in their room.

Birch Bark Grille (located in White Water Bay) sells a variety of food and beverage options. These items may be enjoyed in White Water Bay. No food or beverages are allowed on any of the attractions or in any of the pools in White Water Bay.

White Water Bay Admission Tickets

Please check out our calendar for hours and availability. Day tickets can be purchased online or at the ticket kiosk in the main lobby of the hotel. Online tickets must be printed at home and presented at the front desk upon arrival.  If online ticket is not presented at front desk, there will be a $3.00 fee to look up your order.  Day tickets are available any regular scheduled operating day based on availability and capacity.  Passes may not be available during holiday and school break periods and pricing may vary during these times.  White Water Bay availability is guaranteed to our guests staying in the Lodge.

What are the White Water Bay Hours?

 White Water Bay Hours.

Do you have to be a guest of the Lodge to use the indoor water park?

No. We offer White Water Bay admission tickets on a limited basis.  Passes may not be available during holiday and school break periods and pricing may vary during these times.  To check availability at our water park resort in Upstate NY, check our website under the Indoor Water Park tab and then click on the Buy Tickets tab or call our reservations department at 518-824-6060.  Guarantee admission to our indoor water park by booking a guest suite.