Please review the most up to date Travel Orders prior to booking your stay, if traveling from any state outside of New York.
I want to make a new reservation but am worried I will need to cancel or change it due to COVID-19. What are your cancellation fees?
Any reservations made directly through us during Covid 19 will have a flexible cancellation and change fees waived up to 72 hours prior to the reservation.
I want to change the dates of my reservation, will I get the same rate?
We will do our best to offer you a comparable rate but cannot guarantee your rate will stay the same. Please note, that moving your reservation may change your rate or your room type may not be available. Please contact us and we will do our best to assist you.
Can I call someone or can someone call me regarding a reservation?
Our call center is now open Monday – Sunday with operating hours of 8:30 am – 9 pm. We can also be reached by visiting the contact us page HERE and fill out the contact us form. You can also look for the blue “live chat” bubble on our website to chat with an agent Monday-Friday from 9 a.m. – 5 p.m.
What changes have taken place at the Lodge and Theme Parks now that they are re-open?
The most recent changes to Lodge operations are listed above, however, we will be communicating any additional changes to ensure the utmost safety of our guests and team members. We will do our best to ensure as little interruption as possible and will be working to provide the seamless experience you have come to expect from us.
New Cash to a Card program
Six Flags is now only accepting card transactions. All major credit cards are accepted at the Six Flags Great Escape Lodge. Kiosks are available on property to transfer cash to ReadyCard Visas if intending to pay with cash during your visit.