Please review the most up to date Travel Orders prior to booking your stay, if traveling from any state outside of New York.
I want to make a new reservation but am worried I will need to cancel or change it due to COVID-19. What are your cancellation fees?
Any reservations made directly through us during Covid 19 will have a flexible cancellation and change fees waived up to 72 hours prior to the reservation.
I want to change the dates of my reservation, will I get the same rate?
We will do our best to offer you a comparable rate but cannot guarantee your rate will stay the same. Please note, that moving your reservation may change your rate or your room type may not be available. Please contact us and we will do our best to assist you.
Can I call someone or can someone call me regarding a reservation?
Our call center is now open Monday – Sunday with operating hours of 8:30 am – 9 pm. We can also be reached by visiting the contact us page HERE and fill out the contact us form. You can also look for the blue “live chat” bubble on our website to chat with an agent Monday-Friday from 9 a.m. – 5 p.m.
What changes will take place at the Lodge and Theme Parks when you re-open?
Most recent changes to Lodge operations are listed above, however we will be communicating any additional changes to ensure the utmost safety of our guests and team members. We will do our best to ensure as little interruption as possible and will be working to provide the seamless experience you have come to expect from us.
New Cash to a Card program
Six Flags is now only accepting card transactions. All major credit cards are accepted at the Six Flags Great Escape Lodge. Kiosks are available on property to transfer cash to ReadyCard Visas if intending to pay with cash during your visit.
New Mobile Key System
The Six Flags Great Escape Lodge now offers a mobile key option for your room during your overnight stay with us. Below is some information on the new system and how to access the key during your stay.
What is it?
Our new RFID key system, Salto, has the ability to send a room key directly to a cell phone. The phone uses NFC(Near-Field Communication) to communicate with the door lock to allow entry, this is very similar to RFID.
How does it work?
Guests’ will need to download an app called JustIN Mobile by Salto Systems. This is the only way to be able to receive the mobile key. The lodge must have the correct cell phone number on the reservation and will confirm with you.
What do I do if I do not have service?
Our WiFi does not require a password currently, so even a guest without a room can connect to the network, download the app and receive the key. If you do not have service, but use the Lodge WiFi, you will need to have WiFi-enabled calling activated on their device (most phones have this option in their call settings area). If they do not have service, they might not receive their key.
Where is the app?
The app is available on both IOS and Android and is on their respective app stores. Our property does not own or have any control over the app. For issues with the app, you will need to connect with the app developer.
Can I still get a physical key?
A guest can still stop by the desk to get a hard key.
Do I have to have a mobile key?
Mobile keys are not mandatory and you can still choose to have a hard key during your visit.
Can I have the mobile key on multiple phones?
The Lodge can send duplicate keys to other numbers by request but must verify the registered guest’s ID prior to duplicating.