What if I want to move my reservation from March 16 – June 25 to a future date?
We would be thrilled to have you join us for a future visit and if you re-book your room online through us directly, we will offer you a $50 credit per night of your new reservation as our way of saying thank you! Simply add your old confirmation number to the comments section while making your new reservation.
I made a new reservation, but my deposit hasn’t been taken yet. Why?
Our deposits are taken manually on the property by strictly following all PCI compliance laws. While we are closed, we are unable to effectively take deposits. Upon our re-opening, we will process these deposits and confirm any non-confirmed reservations.
My reservation falls under the closure dates, when will I see my refund?
Your refund normally would happen in 7-10 business days from when it is processed by us, depending on your banking institution. Please note, there will be some delays on this due to the tremendous volume.
My card I used for the deposit is no longer valid, can I give you a new card?
Unfortunately not. Due to PCI compliance laws, we have very strict means in which we can take a new card number to process a refund. If this happens, please reach out to us directly once the property has re-opened and we will be able to then process that refund. We are unable to make card changes while remote.
I want to make a new reservation but worried I will need to cancel or change it due to COVID-19. What are your cancellation fees?
Any reservations made directly through us during our closure will have a flexible cancellation and change fees waived.
I want to change the dates of my reservation, will I get the same rate?
We will do our best to offer you a comparable rate but cannot guarantee your rate will stay the same. Please note, that moving your reservation may change your rate or your room type may not be available. Please contact us and we will do our best to assist you.
Can I call someone or can someone call me regarding a reservation?
Our call center is now open Monday – Sunday with operating hours of 8:30 am – 9 pm. We can also be reached by visiting the contact us page HERE and fill out the contact us form. You can also look for the blue “live chat” bubble on our website to chat with an agent Monday-Friday from 9 a.m. – 5 p.m.
What changes will take place at the Lodge and Theme Parks when you re-open?
Most recent changes to Lodge operations are listed above, however we will be communicating any additional changes to ensure the utmost safety of our guests and team members. We will do our best to ensure as little interruption as possible and will be working to provide the seamless experience you have come to expect from us.
New Mobile Key System
The Six Flags Great Escape Lodge now offers a way to have mobile key entry for your room during your overnight stay with us. Below is some information on the new system and how to access during your stay.
What is it?
Our new RFID key system, Salto, has the ability to send a room key directly to a cell phone. The phone uses NFC(Near-Field Communication) to communicate with the door lock to allow entry, this is very similar to RFID.
How does it work?
Guests’ will need to download an app called JustIN Mobile by Salto Systems. This is the only way to be able to receive the mobile key. The lodge must have the correct cell phone number on the reservation and will confirm with you.
What do I do if I do not have service?
Our WiFi does not require a password currently, so even a guest without a room can connect to the network, download the app and receive the key. If you do not have service, but use the Lodge WiFi, you will need to have WiFi-enabled calling activated on their device (most phones have this option in their call settings area). If they do not have service, they might not receive their key.
Where is the app?
The app is available on both IOS and Android and is on their respective app stores. Our property does not own or have any control over the app. For issues with the app, you will need to connect with the app developer.
Can a I still get a hard key?
A guest can still stop by the desk to get a hard key.
Do I have to have a mobile key?
Mobile keys are not mandatory and you can still choose to have a hard key during your visit.
Can I have the mobile key on multiple phones?
The Lodge can send duplicate keys to other numbers on request, but must verify the registered guest’s ID prior to duplicating.
