Live Chat is the fastest way to reach us. Coasterbot (our chatbot) will try to answer your question first, and if it can’t you can ask for a “real person” at any time. We have Guest Relations Team Members standing by from 7 AM until 1 AM CST every day. To access live chat, click the “Chat Now” button on the bottom of any page.
If you have a more detailed question or comment or our chat queue is too long please don’t hesitate to send us a note. Usually we’ll get back to you within a few hours (please allow up to 24 hours).
If you’d prefer to speak with a live operator, send us a note above along with your phone number, best time to reach you, and the details of your issue (don’t forget to include your account information) and request a live call back. We’ll research your situation and call you back as soon as we can. Please note that Live Chat is always the fastest, most immediate way to get a response.
Please address all written inquiries to:
The Great Escape
Rebecca Wood, Resort President
1172 State Route 9
Queensbury, NY 12804