We’ve compiled some of our most-often-asked questions to help you plan your visit.
Is the indoor waterpark included with overnight stays?
Complete access to the indoor waterpark is included when you stay overnight at the Lodge. Overnight guests can begin using the indoor waterpark starting at noon on the day of their arrival and can continue using it until waterpark close on the day of their departure.
When is check-in and check-out at the Resort?
Check-in at the Lodge begins after 4pm daily or as rooms become available. Guests are welcome to begin using the waterpark beginning at noon on the day of their arrival. In the event that a room is not ready upon arrival, we recommend a smaller bag be packed with bathing suits and swim gear. Please leave all other remaining luggage locked in your vehicle. Upon arrival, visit the Front Desk to pick up your waterpark wristbands. Lockers, showers and changing areas are available for use in the waterpark. Guests must check-out of their room before 11am on the day of their departure. Guests can enjoy the waterpark until close after checking-out of their rooms.
Late check-out packages are available on a limited basis and may be reserved for an additional fee. Must be arranged through our Reservations department at 518-824-6060 and will extend check-out until 2pm.
How old do you have to be to check in or reserve a suite?
Guests must be at least 21 years of age (with valid ID) to reserve and check in to a suite. The guest under whose name the suite is booked must be present at time of check in.
Can I have packages delivered to the Lodge while a guest?
Packages should include the following information to ensure accurate delivery:
- Guest’s Name
- Guest’s Confirmation Number
- Six Flags Great Escape Lodge
- 1172 State Route 9 Queensbury, NY 12804
Every effort is made to deliver packages to the guest on same day of receipt. However, the Lodge’s standard delivery time is within 48 hours of the package arrival on property; does not include weekend days. Please be advised that packages received on property on a Friday may not be delivered to the guest until the following Tuesday.
What if I've lost an item at the Lodge or waterpark?
If one of our team members or another guest found it they may have dropped it off with our guest services team.
Six Flags partners with Chargerback to help reunite guests with their misplaced items. Fill out the form below and we will be in touch shortly.
Is a credit card required at check in even if my suite has been prepaid?
A credit card is required at check in to cover incidental charges that may be incurred during your stay. At check in, your credit card will be authorized to cover the cost of additional nights and $50.00 per night for incidentals.
What if the Credit Card holder is not checking in?
If the Credit Card holder is not checking in to Six Flags Great Escape Lodge, a credit card authorization form is required. Download the authorization form now.
Are Debit Cards accepted?
Six Flags Great Escape Lodge does accept Debit Cards. An authorization is held against your card which will be released at check out, but it may take your bank up to 14 business days to release the hold.
As a guest of Six Flags Great Escape Resort, do we get a discount at The Great Escape theme park?
Access to The Great Escape is included with your stay at the Lodge during the theme park’s operating season. Access to The Great Escape is valid during your visit to the Lodge each day following your night with us.
What is covered in the resort fee?
The resort fee includes waterpark access during your stay, high speed wireless Internet, parking, in-room coffee, use of fitness center facilities, life jacket use in the waterpark, towel service in the waterpark, daily activities and character appearances.
Is kosher food available at Six Flags Great Escape Resort?
We do not offer kosher food at the Lodge; however, we are located in close proximity to a number of grocery stores which carry a selection of kosher food offerings. Both Price Chopper and Hannaford supermarkets are within a 10 minute drive.
What is the cooking policy at Six Flags Great Escape Resort?
Hotplates, grills, toasters or any other cooking device with a heating element are not allowed in our hotel. Each guest suite offers a mini refrigerator and microwave oven.
Are there quiet hours at Six Flags Great Escape Resort?
Quiet hours are between 11:00 p.m. and 7:00 a. m., but we ask that all guests are courteous to other guests during their stay.
Do Six Flags Season Pass Holders receive a discount at Six Flags Great Escape Resort?
As a current Season Pass Holder, you will receive a discount off regular rates on overnight accommodations. This discount does not apply to any packages or promotional rates.
What is the Cancellation Policy?
We charge one night’s room and tax as an advance deposit. If you book a package, the full package price may be charged for the deposit. All reservations require a 7-day prior cancellation to receive a refund of your deposit minus a $25.00 cancellation fee. Some reservation cancellation policy can differ per promotion please check with you confirmation letter or call our Call Center at 518-824-6060
What is the Resort’s Pet Policy?
We know you love your pets and we love animals, too—but they are not allowed in the Lodge (with the exception of service animals recognized by the ADA). Please provide advance notice if you are bringing a service animal with you during your stay.
Are cribs available at the Resort?
A set number of cribs are available for guests use during their stay with us. Cribs are provided on a first come, first served basis. Requests can be made at the Front Desk upon time of arrival.
Are there smoking rooms at Six Flags Great Escape Resort?
All areas inside of Six Flags Great Escape Lodge are nonsmoking including suites. If smoking does occur, there is a $250 smoking fine that will be applied to your suite. External smoking areas are available for guests.
What is the difference between adjoining and connecting suites?
Adjoining means next door to each other or as close as possible on the same floor. Connecting means there is a door directly connecting the two rooms.
What are "Extra Person Charges"?
Each room rate is based on a certain occupancy. There is an additional fee per extra person/ per night along with any additional charges for packages. For example, a Traditional Suite is based on an occupancy of four people, but will sleep a maximum of six people. The 5th and 6th person would incur an additional fee per person/per night.
How do I get in touch with a guest of Six Flags Great Escape Resort?
Please call 518-824-6060 to get in touch with a guest that is staying at Six Flags Great Escape Resort.
Are towels provided for use in White Water Bay?
The Lodge provides complimentary towels for use by our overnight guests in the indoor waterpark. Towels must be returned to the waterpark attendant after use.
Do I have to accompany my children into White Water Bay?
Yes. All children under the age of 13 must be accompanied by an adult. Each person who enters the waterpark must have a day ticket.
Do children need to have a swim suit on even if they are in diapers?
All guests at White Water Bay are required to wear a swimsuit. If the guest is diaper-dependent, a swim diaper AND a plastic reusable swim diaper/cover up are also required underneath the swimsuit.
Where can I get a bathing suit if I forgot mine?
Swimsuits are sold at both of our gift shops. Gitchee Goomee also has everything needed for a day in the water, including flip flops, water shoes, suntan lotion and more. Denim shorts or pants are not allowed to be worn on any attraction or pool in White Water Bay.
Are water shoes required in the water park?
Water shoes are not required in White Water Bay, but shoes are required in other areas of the resort.
What is the Cast Policy at White Water Bay?
Waterproof casts are only allowed in Tak-It-Eesi Creek, Lott-A-Watta Bay, Soakum Springs, Tip-A-Kanu Beach (pool area only) and Tall Timbers Treehouse (structure area only).
Are children required to wear life vests at White Water Bay?
It is recommended that children 48″ and under, as well as weak swimmers, wear a life vest while in the waterpark. Parents should keep their children within arms-length at all times while at White Water Bay. Guests may bring in their own life vests for use in the park, provided they are US Coast Guard approved.
Are inflatable tubes and floaties allowed in White Water Bay?
All inflatables including floaties/swimmies/water wings, kickboards and inflatable tubes are not allowed in the waterpark.
What is the policy on outside food & beverages in White Water Bay?
No coolers or outside food and beverages are allowed in White Water Bay. If guests want to eat outside food or beverages, they may do so in their suite. Birch Bark Grille, located in White Water Bay, sells a variety of food and beverages that may be enjoyed in the waterpark. No food or beverages are allowed on any of the attractions or in any of the pools.
Do you have to be a guest of the Lodge to use the indoor waterpark?
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